Official ANSYS Channel Partner in Ukraine
ANSYS Technical
Support from CADFEM
Comprehensive technical support for ANSYS software — from installation and configuration to annual maintenance and resolution of engineering challenges. Certified specialists with over 10 years of experience.
Get a free consultation10+
years providing ANSYS technical support
200+
clients across Ukraine
1 day
average response time
24/7
access to ANSYS client portal
Support types
What ANSYS technical support includes
Full spectrum of technical support services — from installation to engineering consulting
TECS — ANSYS support programme
Technology Enhancement and Customer Support programme. Includes version updates, client portal access, and priority support. More details — on the ANSYS licensing page.
ANSYS version updates
Client portal access
Support for 2 latest versions
Knowledge base & documentation
IT support & installation
Installation, configuration, and technical support of ANSYS on your premises. Local, network, and cloud deployment. More details — software installation page.
Installation & configuration
Licence transfers
HPC & cloud solutions
Preventive monitoring
Engineering consulting
Assistance with specific engineering tasks — from problem statement to results. Contract calculations, CAE R&D, methodology support. We also recommend ANSYS training.
Contract simulations
CAE research & development
Methodology support
Software customisation
TECS programme
TECS — more than just licence support
The TECS programme (Technical Enhancement and Customer Support) provides priority service benefits for an annual fee tied to your licence. It is a smart investment in the competitiveness of your enterprise.
No other ANSYS software provider in the industry comes close to the combination of technology, convenience, and support that the TECS programme provides its clients. Today companies need to consider long-term requirements to remain competitive — and ANSYS helps with that.
Software releases with new features
Access to all updates with expanded capabilities and advanced technologies — automatically and at no extra charge.
Support for the two latest versions
Continuous support for the two most recent product versions. Global network of certified distributors.
Global call-tracking system
A system that allows technical support to build a knowledge base of important ANSYS information.
Access to ANSYS client portal
Knowledge base, update packages, training materials on new features, and full technical documentation — 24/7.
Support levels
Comparison of technical support levels
Choose the optimal support level for your organisation's needs
Capability
Basic
With TECS
Corporate ✓
ANSYS version updates
✗
✓
✓
Client portal access
✗
✓
✓
Technical support
Limited
✓ Priority
✓ Dedicated engineer
Installation & configuration
Paid
Paid
✓ Included
Engineering consulting
Paid
Paid
✓ Hours package
Staff training
Paid
Paid
✓ Corporate
Response time
3–5 days
1 day
Within hours
ANSYS products
ANSYS products we support
We provide technical support for the full ANSYS product portfolio. More about applications — on the licensing and ANSYS training pages.
Structural Mechanics
- Ansys Mechanical
- Ansys Autodyn
- Ansys LS-DYNA
Fluid Dynamics (CFD)
- Ansys Fluent
- Ansys CFX
- Ansys Chemkin
Electromagnetics
- Ansys HFSS
- Ansys Maxwell
- Ansys SIwave
Simulation Platform
- Ansys HPC
- Ansys ACT
- Ansys Meshing
3D Design
- Ansys Discovery SpaceClaim
- Ansys Discovery Live
- Ansys Discovery AIM
System Simulation
- Ansys Twin Builder
- Ansys medini analyze
- Ansys VRXPERIENCE
Materials
- Ansys GRANTA MI
- Ansys GRANTA Selector
- Ansys Data Products
Optics
- Ansys SPEOS
- Ansys Optical Measurement Device
Semiconductors
- Ansys Path FX
- Ansys PowerArtist
- Ansys RedHawk
FAQ
Frequently asked questions about ANSYS support
Did not find your answer? Call us.
+38 (050) 454-37-54What is ANSYS technical support and what does it include?
ANSYS technical support from CADFEM Ukraine covers several levels: the TECS programme (version updates, portal access, priority support), IT support (installation, configuration, licence transfers), and engineering consulting (contract calculations, methodology support). You can choose one or several support types depending on your needs.
How quickly does CADFEM Ukraine respond to support requests?
TECS programme participants receive priority support — response within 1 business day. For critical issues we aim to respond within a few hours. Clients without TECS receive support within 3–5 business days.
Is technical support needed if I already know how to use ANSYS?
Yes, even experienced users need support. The main reason is that ANSYS version updates are released regularly and without TECS you will not receive them. Non-standard technical situations can also arise, or new engineering tasks may require methodology support. TECS is primarily about access to the latest versions.
How do I contact technical support?
Several channels are available: ANSYS client portal (for TECS participants) — self-service; email info@cadfem.com.ua — with a detailed description of the problem; phone +38 (050) 454-37-54 — for urgent issues. The more detail you provide about the problem, the faster we can resolve it.
Do you provide support for specific engineering simulation tasks?
Yes. In addition to software technical support we provide engineering consulting — we help with problem setup in ANSYS, simulation methodology, and results interpretation. For regular needs we recommend the corporate support level or ANSYS training so your team can solve tasks independently.
Do you support ANSYS for academic institutions?
Yes. CADFEM Ukraine provides technical support for universities and research institutions using academic ANSYS licences (Teaching, Research, Associate). Support conditions for the academic sector differ from commercial — contact us for details.
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